Support

Help with Burnin

One person builds Burnin and the same person answers this address. Write in English or Turkish, whichever is easier.

Reporting a bug

The four things that turn a report into a fix: your iPhone model and iOS version, the Burnin version from Settings, what you expected, and what happened instead. A screenshot beats a description of a screenshot.

Import and transcription

Burnin will not import my video. Why?

Check the format first: it needs to be MP4 or MOV, and another container format isn't supported right now. Length isn't the problem, since Burnin doesn't set a limit on how long a video can be.

Transcription is stuck on a language pack download.

The first transcription in a language downloads that language's model, which needs a connection. If you are offline, or on a very slow connection, the download can stall. Move somewhere with a connection and try again; once the pack is on the phone, that language never needs to download again.

Why does Burnin need to download something at all if it's on-device?

On-device does not mean bundled with the app. The speech model for each language is downloaded once, the first time you need it, and then it runs with no connection for every video after that. Nothing about your video is ever part of that download.

The detected language is wrong.

Automatic detection is not perfect, especially on short clips or videos with background noise. Use the manual language picker to set it directly.

A whole section of speech has no caption.

Gap detection only looks at stretches of five seconds or more with no caption, and transcribes each of them a second time. A shorter dropout, or a very quiet or heavily overlapping section the second pass still can't make out, can stay uncaptioned. Use the editor to add the missing caption manually. How gap detection works explains what it checks and what it can't.

How do I mark who's speaking?

Burnin doesn't label speakers on its own. To mark a new voice, edit the caption text and add a dash or a name at the start; the export burns in exactly what you typed.

Editing captions

I can't drag a caption's edge past a certain point.

That is neighbor-clamping working as intended. A caption cannot be trimmed into the one before or after it, so the neighboring caption's edge is the limit. Trim the neighbor first if you need more room.

Did my edit actually save?

Edits auto-save roughly every 600ms as you make them, with no button to press. If you close the app immediately after typing, the debounce window means a very last edit could be right at the edge; giving it a second before switching apps is the safe habit.

Can I undo after closing and reopening the project?

Undo history is for the current editing session. Reopening a project starts fresh from what was last saved.

The live preview doesn't match my crop choice.

Make sure you selected the crop before checking the preview; switching crop or resolution updates the preview to match. If it still looks off, leave the editor and come back in, which forces a refresh.

Export

Export is slow, or seems stuck.

4K export is the slowest of the three resolutions and takes noticeably longer than 720p or 1080p on the same video. Give it time; a longer video at a higher resolution can take several minutes.

Where does the exported video go?

Burnin doesn't save it anywhere on its own. When the export finishes, the share sheet opens: tap Save Video to keep it in Photos, or send it straight to an app.

Can I export without burning in the captions?

Yes, as an .srt file. In the editor, tap SRT next to the export button and Burnin writes your captions to a subtitle file you can share, without rendering a video. The video export itself always burns the captions in, rather than attaching a separate subtitle track.

Projects

My project's video is missing.

If the original source file is no longer where Burnin expects it, it tries to recover it from your Photos library automatically. If the video has also been deleted from Photos, it cannot be recovered.

Can I sync my projects between devices?

No. Projects are stored locally on each device with no cloud sync and no account to sync them to. A project made on one iPhone stays on that iPhone.

I deleted a project by mistake.

Deleting a project is immediate and there is no undo for it. The original video, if it's still in your Photos library, is unaffected; only the Burnin project, its captions and its edits are gone.

Account, privacy and cost

Do I need an account?

No. There is no account in Burnin at all, and nothing requires one.

Does Burnin show ads or track me?

No advertising, no advertising identifier and no third party analytics. The privacy policy says what leaves your phone and when, line by line.

What does it cost?

There is no subscription, and every export resolution currently works with no paywall. A future one-time purchase for something added is possible, but there is no ongoing charge.

Still stuck?

Write to yusasarisoy@icloud.com with your iPhone model, iOS version and the Burnin version. If the problem is about one specific video, what format it was and roughly how long is enough to start with.